1. About MyOzShop

MyOzShop operates an online shopping platform offering products for purchase by customers.

References to "we", "us" and "our" mean MyOzShop.com.au. References to "you" and "your" mean customers and visitors to our website.

2. Acceptance of Terms

By accessing or using MyOzShop, you agree to comply with these Terms and Conditions.

If you do not agree with these terms, please discontinue using our website.

3. Products and Product Information

We aim to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate and current.

However, minor variations in product appearance, colour, packaging or specifications may occur.

Product images are provided for illustration and identification purposes. Actual products may vary slightly from displayed images.

We reserve the right to update product information, descriptions and availability where necessary.

4. Product Availability

All products are subject to availability. Displaying a product on our website does not guarantee that it is currently in stock.

If a product becomes unavailable after an order is placed, we will contact you regarding available options, including a refund where appropriate.

5. Pricing

Prices are displayed in Australian dollars (AUD) unless otherwise stated.

Prices and product information may change without notice. The price applicable to an accepted order will be confirmed during checkout.

Any applicable delivery charges or additional fees will be displayed or communicated before an order is finalised.

If an obvious pricing or listing error occurs, we reserve the right to contact you before processing the affected order.

6. Placing Orders

When placing an order, you agree to provide accurate and complete contact, billing and delivery information.

Submitting an order constitutes an offer to purchase the selected products.

An order is subject to acceptance and confirmation by MyOzShop. We may need to contact you if further information is required.

We reserve the right to decline or cancel an order where reasonably necessary, including suspected fraudulent activity, payment issues or genuine stock availability problems. Any payment received for a cancelled order will be refunded where applicable.

7. Payment

Payment must be completed using the payment methods made available during checkout.

Orders may not be processed or dispatched until payment has been successfully received or authorised.

Payment transactions may be processed by independent third-party payment providers.

We do not accept responsibility for interruptions or technical issues caused by external payment services, except where required by law.

8. Delivery and Shipping

Delivery options, charges and estimated delivery timeframes will be provided during checkout or communicated with your order confirmation.

Delivery estimates are indicative only and may be affected by:

• Courier or freight provider delays.
• Weather and transport disruptions.
• Public holidays.
• Incorrect delivery information.
• Events outside our reasonable control.

Customers are responsible for providing an accurate delivery address.

If a delivery cannot be completed due to incorrect information supplied by the customer, additional delivery charges may apply where permitted by law.

Nothing in this section limits your rights under Australian Consumer Law.

9. Returns and Refunds

We want customers to be satisfied with their purchases. If you experience a problem with a product, please contact us.

Returns, replacements and refunds will be handled in accordance with our applicable policies and Australian Consumer Law.

We may request proof of purchase and reasonable information about the issue before assessing a return or refund request.

Where a product has a major failure, you may be entitled to choose a refund or replacement. For minor failures, we may be entitled to provide a repair or other appropriate remedy within a reasonable time.

Change-of-mind returns are not automatically required by Australian Consumer Law. Any change-of-mind return arrangements offered by MyOzShop will be subject to the applicable store policy.

10. Australian Consumer Law

Our products and services are supplied subject to the protections and guarantees provided under the Australian Consumer Law.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

You are entitled to applicable remedies where products are faulty, unsafe, not fit for purpose or otherwise fail to meet consumer guarantees.

11. Customer Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Provide accurate registration information.
• Keep your account details up to date.
• Protect your password and login credentials.
• Notify us of suspected unauthorised account access.
• Not misuse another person's account.

We reserve the right to suspend accounts involved in fraudulent, unlawful or abusive activity, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, the content on MyOzShop, including text, graphics, logos, website design and images, is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify or commercially exploit website content without permission from the relevant rights holder, except where permitted by law.

Product names, trademarks and branding belonging to third parties remain the property of their respective owners.

13. Acceptable Website Use

You agree not to:

• Use our website for unlawful activities.
• Submit fraudulent orders or payment information.
• Attempt to gain unauthorised access to our systems.
• Distribute malicious software or harmful content.
• Interfere with website functionality or security.
• Copy or misuse website content without permission.
• Use our website in a manner that harms other users.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies and external websites.

Third-party services operate under their own terms and conditions and privacy policies.

We are not responsible for the content, availability or independent operations of external websites.

15. Limitation of Liability

To the maximum extent permitted by law, MyOzShop is not liable for indirect or consequential loss arising from the use of our website.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by Australian law.

Your statutory consumer rights remain unaffected.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your information.

View our Privacy Policy

17. Changes to These Terms

We may update these Terms and Conditions when necessary to reflect changes to our business, products, services or legal obligations.

Updated terms will be published on this page with a revised date.

18. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the applicable courts and tribunals of New South Wales, subject to applicable law.

19. Contact Us

If you have questions about these Terms and Conditions, an order, a product or our online shopping services, please contact us.