1. About MyOzShop

MyOzShop operates an online shopping website providing customers with access to products and online purchasing services.

References to "we", "us" and "our" refer to MyOzShop.com.au. References to "you" and "your" refer to visitors and customers of our website.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

• Your name and contact details.
• Email address and telephone number.
• Billing and delivery addresses.
• Order history and purchase details.
• Account login and registration information.
• Customer service enquiries and communications.
• Payment transaction references and status.
• Technical information such as IP address and browser type.

We only seek to collect information reasonably necessary for operating our online store and providing our services.

3. How We Collect Information

Information may be collected when you:

• Create an account.
• Place an order.
• Submit a contact or enquiry form.
• Subscribe to receive marketing communications.
• Communicate with our customer service team.
• Browse or interact with our website.

4. How We Use Your Information

We may use your information to:

• Process and fulfil customer orders.
• Arrange delivery of purchased products.
• Process payments and refunds.
• Manage customer accounts.
• Respond to enquiries and support requests.
• Provide order confirmations and updates.
• Improve our website and shopping experience.
• Detect and prevent fraud or unauthorised activity.
• Meet legal, taxation and regulatory obligations.

5. Payments and Payment Security

Payments made through MyOzShop may be processed by independent third-party payment providers.

Payment providers may collect and process payment information in accordance with their own privacy and security policies.

We do not intend to store full payment card details on our website servers. Payment processing and sensitive payment information may be handled directly by the relevant payment provider.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, maintain sessions, remember preferences and analyse website traffic.

These technologies may collect information about your browser, device and interactions with our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality and other website features.

7. Disclosure to Third Parties

We may share relevant information with trusted third-party providers where necessary to operate our business and fulfil your orders.

These providers may include:

• Payment processing providers.
• Delivery and freight providers.
• Website hosting providers.
• Email and communication services.
• Website security and analytics providers.
• Professional advisers and service providers.

We do not sell your personal information to third parties for their own marketing purposes.

8. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.

9. Information Security

We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

Information may be stored electronically using systems and services required to operate our online store.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order management, customer support and legal record-keeping obligations.

Information may be securely deleted or de-identified when it is no longer required, subject to applicable legal requirements.

11. Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be submitted through our contact page. We will respond in accordance with applicable privacy laws.

12. Marketing Communications

If you subscribe to marketing communications, we may send information about products, offers and promotions.

You can unsubscribe from marketing emails at any time using the unsubscribe instructions provided in the communication.

We will comply with applicable Australian electronic marketing and privacy laws.

13. Children's Privacy

Our website is intended for general shopping purposes. We do not knowingly collect children's personal information for marketing purposes.

Where required, purchases or account registrations involving minors should be made with appropriate parental or guardian involvement.

14. Third-Party Websites

Our website may contain links to external websites and services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing personal information.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us so we can investigate and attempt to resolve your complaint.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

www.oaic.gov.au

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality or applicable laws.

Updated versions will be published on this page with a revised date.

17. Contact Us

If you have questions about this Privacy Policy, access to your personal information or a privacy complaint, please contact us.